Privacy & Terms

Legal information and privacy policy of Botify’s website (www.botify.com)

Version 2 dated Jun 14, 2022

1. Legal Information

The website www.botify.com (the “Website“) is edited by BOTIFY SAS, a French société par actions simplifiée with a share capital of 74 859,85 euros, registered at the Trade and Companies Registry of Paris under registration number 519 350 813, and having its registered office at 8-12 rue d’Amsterdam, 75009 Paris, France (“Botify”).

The director of the publication is Mr. Adrien Ménard.

Botify’s European VAT number is FR 39519350813.

The website host is Amazon Web Services, Inc., P.O. Box 81226, Seattle, WA 98108-1226. It can also be contacted at the following number +1 206 266 4064. Botify provides its customers with a web crawler that fetches customer website HTML pages for analysis and a log analyzer that, based on HTTP log from the customers, provides insight on bot behavior on the customer website (“the Services”).

2. Privacy Policy

The purpose of this Privacy Policy (“Privacy policy”) is to provide you with information on the processing of your personal data shared on all Botify websites and portals that give access to our Services and link to this Privacy Policy.

This Privacy Policy describes how Botify, its subcontractors and partners, collect and process the personal data of website visitors, prospects and customers, and more generally from any person whose data it may possess, in accordance with the General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016) (“GDPR”), French Data Protection Act of January 6th, 1978 (as amended) as well as the US California Consumer Privacy Act of 2018 (“CCPA”) and any applicable national laws.

For the purposes of this notice, “Botify” refers to the company whose websites and portals refer to this Privacy Policy.

It is important that you read this Privacy Policy, as well as any other information we may provide on specific occasions when we collect or process your personal data, so that you know how and why we use that personal data.

Botify collects and processes personal data, as a data controller, in the following situations:

• Personal data of individuals visiting the website www.botify.com (the “Website”), those individuals being referred to as “Website User”;
• Personal data of any individual accessing and/or using the Services through the customer account, those individuals being referred to as “Services User”.

In order to comply with the above-mentioned regulations, a Data Protection Officer (“DPO”) has been appointed among Botify’s employees.

The DPO can be contacted by writing to DPO, BOTIFY SAS, 8-12 rue d’Amsterdam, 75009 Paris, France or via email at the following addresses:

• privacy@botify.com
• Dpo@botify.com

A. Personal data collected and processed by Botify

What personal data is collected?
As to the Website Users: Botify may collect and use the following personal data:

• Personal data needed for the creation of your account on the Website such as your first name, last name, email address, postal address, telephone number, company, job title and date of birth.
• Additional personal data may also be collected when purchasing services offered by Botify on the Website: credit or debit card four last numbers and expiration date. For online customers, full information of credit or debit card numbers are not stored by Botify but directly by Paymill GmbH (secure online payment provider).
• Personal data needed for navigation traffic analysis, i.e.: IP address, length of the visit on the Website, history of the consulted pages, etc.

As to the Service Users:

• Personal data needed to use the Services: first name, last name, email address, job title, company, email address, phone number.

Why is your personal data being processed?

As to the Website Users: Botify processes your personal data as Data Controller to:

• Use the Services account to access the knowledge base;
• Provide you with the services you requested, such as a demo, and/or purchased on the Website;
• Provide assistance and solve any problems you may face during the visit of the Website;

As to the Service Users:
Botify processes your personal data as a data processor to:

• Create, use and keep your user account;
• Provide you with the Services;
• Notify you about new data available on the platform or to inform you about specific events that happened on the platform related to your activity;
• Inform you about news and updates of our services;
• Provide assistance and solve any problems you may face during the use of the Services;
• Request your comments or your participation in surveys to improve our services;
• Monitor the use of the Services by the User, to improve the Services.

What is the legal ground of the personal data processing?

• Personal data needed for the creation of your account on the Website such as your first name, last name, email address, postal address, telephone number, company, job title and date of birth: the ground is the consent of the Website Users.
• Additional personal data may also be collected when purchasing services offered by Botify on the Website: credit or debit card details: the ground is the execution of a contract.
• For online customers, credit or debit card numbers are not stored by Botify but directly by Paymill GmbH (secure online payment provider): the ground is the execution of a contract.
• Personal data needed for navigation traffic analysis, i.e.: IP address, length of the visit on the Website, history of the consulted pages, etc.: the ground is the consent of the Website Users.

As to the Services Users:

Personal data needed to use the Services: first name, last name, email address, job title, company, email address, phone number: the ground is the execution of a contract with the Botify customer.

To whom may we disclose your personal data?

Botify may share the personal data of Website Users with third-party organizations that we engage to process information on our behalf (data processors) based on our instructions and in compliance with applicable legislation and this Online Privacy Policy. In disclosing personal information, we will attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

We will never sell or share your data with third parties for their marketing and advertising purposes without your consent.

Your personal data might be communicated in compliance with applicable law in the following cases:

• In the event that Botify’s business, in whole or in part, is merged, sold or integrated with another business, we may disclose your personal data to the new owner of the business, including to companies established outside of the European Union, under conditions and to the extent permitted by the applicable law, and in compliance with the terms of this Privacy Policy.
• In addition, we may be forced to disclose your personal data in the application of a law or a regulation in force, a court order, or if such disclosure is necessary in the context of an investigation or proceedings, on the national territory or abroad.

What are your rights? How to exercise them?

Pursuant to the French Data Protection Act of January 6th, 1978 as amended and to the GDPR, the Website Users and the Services Users have the rights specified below.

Some of these rights may not apply when their exercise by the data subject is contrary to the legitimate interests of Botify as the data controller.

Right of information The Website and Services Users have the right to obtain from Botify the following information:

• The legal ground for the processing of their personal data;
• The purposes of the processing;
• The categories of personal data concerned;
• The recipients of the personal data;
• The transfers of personal data to a third country;
• The existence of automated decision-making and the right to object to automated processing when the decision about the person is based solely on automated processing which produces legal effects concerning him or her.

Right of access to their personal data The Website and Services Users have the right to request from Botify that incomplete or inaccurate personal data is rectified, completed or updated without undue delay.

Right to erasure The Website and Services Users have the right to obtain from Botify the erasure, without undue delay, of personal data concerning them when personal data is no longer necessary in relation to the purposes for which they were collected or when they withdraw consent on which the processing is based.

Right to withdraw their personal data The Website and Services Users have the right to withdraw consent, at any time, to the processing operations carried out by Botify and based on that consent.

Right to obtain the restriction of processing of personal data
The Website and Services Users have the right to obtain from Botify the restriction of processing of personal data concerning them when (i) the accuracy of the personal data is contested, (ii) the processing is unlawful, (iii) Botify no longer needs the personal data for the purposes of the processing, but they are required by the Website and Services Users for the establishment, exercise or defense of legal claims.

Right to data portability
When the processing is based on the consent of the Website and Services Users, or on the basis of a contract concluded with Botify’s customer, and the processing is carried out by automated means, the Website and Services Users have the right to receive the personal data concerning them which they have provided to Botify, in a structured, commonly used and machine-readable format.

Right to object The Website and Services Users have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data by Botify, unless there are compelling legitimate grounds or for the establishment, exercise or defense of legal claims.

Right to lodge complaints
In any case, the Website and Services Users have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) or any other local supervisory authority, if they believe their rights have been infringed.

Right to decide what happens to their personal data after their death
The Website and Services Users have the right to decide what happens to their personal data after their death by providing general guidelines to Botify.

Protection of your personal data
Botify has implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure, and to maintain data accuracy.

Communication between you and Botify is encrypted end to end, using SSL. We review our information collection, storage and processing practices to guard against unauthorized access to systems. We restrict access to personal information to Botify employees who need to know that information.

Botify generally follows accepted industry standards to protect the personal information it processes.

However, no method of transmission or method of electronic storage is 100% secure and therefore there is no guarantee of absolute security.

Data Retention
Botify will store the Website Users only for the time necessary to accomplish the purposes for which they were originally collected or the time required in order to comply with applicable regulations.

Botify will store the Services User’s personal data for as long as the corresponding account created is active. When a Service User is inactive for an interrupted period of 3 years, Botify will delete all data relating to this account.

When personal data of Website or Services Users is used for commercial prospection purposes, it may be retained by Botify for a period of up to three years after the end of the commercial relationship.

Transfer of personal data internationally
We may transfer and/or store your personal data (i.e. your name and email address) outside the European Union, for the purpose of performing the Services and particularly for hosting purposes.

B. Cookies
We use cookies to collect information about your online preferences. Cookies are pieces of information that a website may transfer to your computer’s hard drive through your web browser so that the website can remember certain information.

When you visit the Website for the first time, Botify informs you of the use of cookies through a banner displayed at the bottom of the page.

What cookies are used on our Website and for what purposes?

• Strictly necessary cookies: These cookies are essential in order to enable Website Users to browse the Website and use its features.
• Performance cookies: These cookies collect information about how Website Users use our Website. These cookies are only used to improve the performance of our Website.

C. Third party websites
Botify may provide links to other websites that may collect your personal data if you click on them. Botify is not responsible for this collection and process of data and this Privacy Policy does not apply to the personal data collection of these third-party websites. We recommend that you read their privacy policies.

D. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. Therefore, we recommend that you regularly review this Privacy Policy to be aware of any changes to its content.

If you have any questions regarding this Privacy Policy, you can contact us at the following address: DPO, BOTIFY SAS, 8-12 rue d’Amsterdam, 75009 Paris, FRANCE or privacy@botify.com.
You may also contact us by email at the following address: hello@botify.com.